Servicenow Online Training Institute in Hyderabad India
We are providing Servicenow Online Training in Ameerpet Hyderabad. We are one of best Institute to provide Best High Quality Servicenow online training all over India. The IT Professionals and Students from India and abroad who are unable to attend regular classes can attend our Servicenow online training from their home in their convenient timings. For more details on Servicenow Online Training please call to 9290971883 / 9247461324, or drop a mail to nakshatraonlinetraining@gmail.com or Whatsapp to us on : 9290971883
Servicenow Course Content
Course Duration : 30 Hrs
1. Administration
Introduction to ITIL
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- Introduction to ITSM
- SLA’s and OLA’s
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Introduction to Service-Now
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- Tool Introduction
- Current Competitors
- Releases
- License Model
- Using Wiki and Community
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Tool Basic administration
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- Configure Navigation, Search and UI Options
- Customizing Home Pages like ITIL, Self Service
- Manage Form Layouts and list layouts
- Adding Users to Groups
- Granting Roles to Users
- Introducing Applications and Modules
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Core- Configuration
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- UI Policies
- Client Scripts
- Data Policies
- Business Rules
- UI Actions
- Notifications
- Dictionary Entries and Overrides
- List Control and Calculations
- Exporting the Data from Service-Now
- Update sets imports and Exports
- Scheduling Jobs
- Creation of tables and Modules
- Creating tickets and raising Requests
- Creating SLA’s
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Servicenow Reporting
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- Understand Servicenow Data model for Reporting
- Bar Charts, Pie Charts, List Reports, Pivot Tables
- Using scripting in Reporting
- Scheduling Reports
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Import sets
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- Loading Data of different Formats
- Using Data Sources
- Using Transform Maps and Transform scripts
2. Development
Scripting Introduction
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- Servicenow Scripting Overview
- Preparing to Script
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Client Scripting
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- Client Scripts (g_form and g_user)
- Client Script debugging
- Reference Objects
- Script Versions
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Business Rules
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- Business Rules Global Objects Current and Previous
- Debugging
- Display business rule and dot walking
- Glide System Validations
- Glide record (–Query, –Aggregates)
- Managing Events
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UI Actions
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- Client UI action
- Server UI action
- Client Server UI Action
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Script Includes
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- Classes script include
- Glide Ajax
- Now date time
- Jason Object
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Workflows
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- Creating Workflows on different tables
- Approvals using workflows
- Using Different Activities in workflows
- Workflow Scripting
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Service catalog
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- Service Catalog Introduction – Maintain ITEM, Categories and Catalogs
- Creating Catalog Items using Variables and Variable sets
- Design Workflows for Requested ITEM
- Set up User Criteria
3. Integrations
- LDAP Integration (Active Directory)
- SSO Integration (with Active Directory and OneLogin or Okta or Centrify)
- Email Integration
- Web Services
- Servicenow to Servicenow Integration